In our hotels and communities all over the world, talented and passionate colleagues deliver True Hospitality for Good, every day.
Simple but powerful, our purpose of True Hospitality for Good inspires and informs everything we do – shaping our culture, bringing our brands to life and representing a commitment to make a difference to our guests, colleagues, owners and communities, and to protecting the world around us.
Acting with purpose in this way allows us to embrace opportunities to effect positive change so that True Hospitality for Good can be felt in different ways. It can be making connections that bring loved ones together, creating a feeling of belonging for our colleagues as they develop their careers at IHG, providing people in thousands of our communities with the skills to get ahead in the world of work through our IHG Academy or helping our hotels deliver sustainable solutions to preserve their beautiful surroundings.
Our colleagues are supported by a set of values that are important to both IHG and our guests. As we work together as one team with our stakeholders, these collective values provide a shared sense of purpose that guide everything we do, from how we support and recognise our people to how we grow our business and work with our owners and communities.
Do the right thing
Show we care
Aim higher
Celebrate difference
Work better together
We're proud to be recognised around the world as an outstanding employer. This comes from our focus on attracting and retaining the top talent in the industry, and a pledge to give our colleagues room to grow. If you're interested in being a part of IHG, we always have room for the best and brightest.
Working in hotels and offices in more than 100 countries, our colleagues represent multiple nationalities and the many cultures, religions, races, sexualities, abilities, backgrounds and beliefs that make the world such a wonderful place.
We have outstanding individuals and we value and respect each and every one of them, committed to creating a sense of belonging at IHG and a freedom to be yourself – not just because it’s the right thing to do, but because giving space to a rich variety of backgrounds, experiences and perspectives sparks the innovation and ideas IHG needs to succeed as a global business. Together, we create a diverse and inclusive culture that we know is increasingly valued by millions of guests staying in our hotels, thousands of owners investing with us, and the talent of tomorrow who choose to join us.
Our commitment to diversity, equity & inclusion (DE&I) sits at the heart of our purpose to provide True Hospitality for Good, and is crucial to who we are, how we work together and how we grow our business. Its importance is reflected in caring for our people, communities and planet being one of our four strategic priorities, and in the inclusion of clear DE&I commitments to champion a diverse culture where everyone can thrive within our Journey to Tomorrow 2030 action plan.
You can learn more about our approach to DE&I here.
Celebrating and nurturing DE&I
Recognising that creating a culture of inclusion requires communication and education, IHG provides unconscious bias training for all corporate colleagues and managed hotel GMs across our Americas and EMEAA regions.
Colleagues are also encouraged to engage in events and listening sessions to celebrate key dates in the calendar to help us grow together as an organisation.
Harnessing the power of our employee networks
Our employee networks are voluntary, employee-led groups that promote workplace diversity. Providing members with connections and support, they host events throughout the year, with their activities shining a light on the value of inclusion and giving the business a valuable voice. We’re proud to say IHG has more than 30 chapters of different networks globally.
Find out more about our employee networks
BERG
Our Black Employee Resource Group aims to increase the impact of Black colleagues on our business and is instrumental in enabling courageous conversations while driving change in support of our response to racial inequality in the US.
Somos
Somos promotes the cultural diversity and professional development of our Hispanic and Latino employees and creates a supportive and inclusive working environment.
PATH
Pan-Asians for True Hospitality celebrates and promotes Asian ideas and culture throughout IHG, while establishing a platform for development and inclusion.
Lean In
With a mission to empower women to achieve their ambitions, Lean In Circles are small peer groups that meet regularly to learn and grow together, providing advice, mentorship and education.
HYPE
Hype is here to support IHGs early career talent by looking at how we can grow personally and professionally by building a cohesive network together at IHG. We aim to do this by joining the dots in our business and empowering our colleagues to feel as one.
EMbrace Europe
With involvement from our allies, and in partnership with the wider business, we create an inclusive community for our ethnically diverse colleagues where difference is celebrated, voices are heard and development is supported, whilst advocating and educating around key barriers and topics.
DAWN
Disability and Wellbeing Network provides members with a safe network where they can share their stories of lived experiences of a health condition or disability. DAWN is passionate about inclusivity for all and the overall holistic wellbeing of our colleagues.
Out & Open
We are an employee resource group that aims to support and foster our LGBTQ+ colleagues, creating a community while promoting inclusion, openness, and pride. Here at IHG® Hotels & Resorts, we extend our values to all and we invite our colleagues and guests to:
Be Yourself Feel authentically welcomed away from home.
Be Open Find new experiences across the globe.
Be Proud Support the worldwide LGBTQ+ community
Increasing the diversity of our senior leadership
ASCEND: Our nine-month advanced multicultural talent programme in the US is designed to help fulfil our commitment to double ethnic representation in corporate leadership roles in the Americas.
Rise: Our global mentoring initiative aims to increase the number of women in General Manager and other senior positions. Between 2018 and 2020, the percentage of women working in GM and Operations roles increased from 17% to 25%, with our Rise programme playing a significant role in this progress.
Developing diverse talent
To further develop the diverse opinions and perspectives that drive us forward as a business, we’re committed to ensuring equity in our interviews and candidate selection – an inclusive process that includes diverse candidate shortlists, interview panels and hiring guides across all levels in the US, including leadership roles.
We’re also building a talent pipeline by partnering with a historically Black college in the US. The partnership will see us provide internships, opportunities to learn vital skills in the hospitality industry and other forms of corporate support for the college.
Empowering communities through education
IHG’s Americas headquarters are based in Atlanta, a city with a profound legacy of civil rights. In the spirit of this, and recognising that a commitment to diversity, equity & inclusion requires constant thought, we announced a series of commitments in the Americas to drive progress in this area – both within the organisation and the communities in which we operate. The commitments include community partnerships with prominent organisations to drive action on education, employability and empowerment.